Shipping & Delivery

All UK orders are sent by Royal Mail 1st Class. Please carefully check that your delivery address and the one supplied to Sarah Ellen Masters by PayPal via your account are the same. Sarah Ellen Masters holds no responsibility for being supplied with an incorrect delivery address. Redelivery will be at the cost of the customer. Please allow 1-2 working days for the UK. All orders are subject to acceptance and availability. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or that you do not meet the eligibility criteria set-out above. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Damages & Loss

All orders are thoroughly checked before posting and will not be sent with any defects. Goods damaged in transit must be reported by email within 48 hours of being received. If your goods are damaged, please contact us for details of how to return them in order for a replacement to be issued.

Terms of Sales

Sales of products are final and non-exchangeable.

Privacy Policy

Being the Real You by Sarah Ellen Masters (we) respect our customer’s personal information as private and confidential. We will not share your information with any outside organisations or individuals. your information is securely stored on our site. None of your Credit / Debit card information is stored on this site. We use a third party payment processor to handle this information securely.

[In other words we will endeavour to keep your information secure and confidential at all times].